Opening a Ticket

Follow the below steps if you would like to raise a ticket with the Support Staff to look at during office hours.

1. Go to the Open new ticket page on the Portal.
   • If not already authenticated, please sign in.
2. Here you can create a new ticket. Choose a reason from the dropdown in order to direct the ticket to the correct department.
3. Provide a detailed description of your enquiry. The more information you can provide, the better the support team will be able to assist you.

Managing Tickets

1. Go to the My tickets page on the Portal.
   • If not already authenticated, please sign in.
2. You can view your tickets by clicking on a ticket. Here you can add comments or attachments. All support replies will appear in the comment section.
3. You will receive an email whenever the support staff replies to your tickets.

Contact Support

1. Go to the Contact us page on the Portal.
   • If not already authenticated, please sign in.
2. Here you can view the working hours and how to contact 24/7 support.